All orders are processed within [number] business days. Orders placed on weekends or holidays will be processed on the next business day.
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
Shipping Methods:
We offer standard shipping and express shipping options.
Standard shipping typically takes 12 business days for delivery.
Express shipping ensures faster delivery within 5 business days.
Please note that shipping times may vary depending on your location and external factors beyond our control.
Tracking:
Once your order is shipped, a tracking number will be provided via email.
You can track the status of your shipment using the provided tracking number on our website or the shipping carrier's website.
Returns & Refunds Policy:
Satisfaction Guarantee:
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a [number]-day money-back guarantee.
To initiate a return, please contact our customer support at info@tractionpillow.com within the specified return period.
Return Process:
Please ensure that the product is unused, in its original packaging, and in the same condition as received.
You will be responsible for the return shipping costs.
Once we receive and inspect the returned product, we will process the refund to your original payment method.
Exchanges:
We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired product.
Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer support immediately.
We will provide assistance and resolve the issue promptly by offering a replacement or refund.
Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons, including opened or used products.
If you have any further questions or need assistance regarding shipping or returns, please contact our customer support at info@tractionpillow.com.
Please note that these shipping and returns policies are subject to change without notice. Thank you for understanding.
