- Shipping Policy:
- Order Processing:
- All orders are processed within [number] business days. Orders placed on weekends or holidays will be processed on the next business day.
- Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
- Shipping Methods:
- We offer standard shipping and express shipping options.
- Standard shipping typically takes 12 business days for delivery.
- Express shipping ensures faster delivery within 5 business days.
- Please note that shipping times may vary depending on your location and external factors beyond our control.
- Tracking:
- Once your order is shipped, a tracking number will be provided via email.
- You can track the status of your shipment using the provided tracking number on our website or the shipping carrier's website.
- Returns & Refunds Policy:
- Satisfaction Guarantee:
- We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a [number]-day money-back guarantee.
- To initiate a return, please contact our customer support at info@tractionpillow.com within the specified return period.
- Return Process:
- Please ensure that the product is unused, in its original packaging, and in the same condition as received.
- You will be responsible for the return shipping costs.
- Once we receive and inspect the returned product, we will process the refund to your original payment method.
- Exchanges:
- We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired product.
- Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact our customer support immediately.
- We will provide assistance and resolve the issue promptly by offering a replacement or refund.
- Non-Returnable Items:
- Certain items are non-returnable for hygiene and safety reasons, including opened or used products.
- If you have any further questions or need assistance regarding shipping or returns, please contact our customer support at info@tractionpillow.com.
- Please note that these shipping and returns policies are subject to change without notice. Thank you for understanding.
